[Taxacom] Job opportunity at Royal Botanic Gardens, Kew: IT Incident Management Team Leader (Science Applications)

Nicky Nicolson n.nicolson at kew.org
Fri Jul 4 04:09:52 CDT 2008


The Royal Botanic Gardens, Kew invites applications for the position of IT 
Incident Management Team Leader (Science Applications) in the Information 
Technology department at Kew.

We are looking for an enthusiastic individual to join the IT department’s 
science incident management team which is responsible for the delivery of a 
customer focussed incident service desk for science applications. The desk 
operates on a rota between the hours of 8am to 6pm, delivering a user support 
service to resolve acute incidents as efficiently as possible.

You will support the team enabling them to log, handle, investigate and diagnose 
incidents as they occur, whilst continuously developing solutions to restore 
service according to the agreed service level agreements. You will also provide 
in-house training on science applications and consultancy services to enable 
users to manage their own data.

A background of working in an IT environment where projects are formally managed 
and ITIL procedures implemented is required. Experience of database and web 
software development and knowledge of SQL & Java is essential. A recent ITIL 
qualification is desirable.

Use your interpersonal skills to establish good relationships and communicate 
your ideas clearly with scientists and other IT colleagues. You may also work on 
projects in other locations, possibly and occasionally elsewhere within the UK 
or overseas.

Salary is from £20,972 per annum and benefits include 30 days holiday per year, 
a choice of defined benefit or stakeholder pension, a brand new flexible 
benefits scheme introduced June 2008 and a great working environment.

Application packs are available from our website www.kew.org/aboutus/jobs 
Alternatively, please contact the HR Department, RBG Kew, on 020 8332 5184/5150 
(24 hour answerphone). Please quote Ref 1326.

Closing date: 23rd July 2008.
Interviews w/c 4 August 2008

Committed to equality through diversity. Selection is on merit alone.

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- Nicola Nicolson
- Applications Development,
- Royal Botanic Gardens, Kew,
- Richmond, Surrey, TW9 3AB, UK
- email: n.nicolson at kew.org
- phone: +44 (0)20 8332 5712
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